FAQs

How do I know what size to buy?

We make finding the right size as easy as possible. There’s a sizing guide on each individual shoe page to compare sizes in different regions. We also offer half sizes for most of our styles and provide the width fitting and even the Last that the shoe is designed from (which can make sizing easier going forward). If in doubt, simply call us for free on 0808 164 6224 and we’ll help you get it just right.

How will I receive my shoes?

Shipping is free for orders over £50. If you live in the UK, shoes are sent via DPD and tracked until signed for on arrival. If you live somewhere more remote, Royal Mail will deliver. Generally we ship within one working day of your order and your delivery will arrive in two to three working days. You’ll receive a time slot for your order’s arrival.

If the shoes don’t fit, can I return them?

Yes, absolutely. All we ask is that they’re returned in the same condition we sent them – and without any scratches to the sole. We advise trying them out on carpet first. Simply package them up and send to: Billy Ruffian Shoes, 19 Stilebrook Road, Olney, Bucks, MK46 5EA. You can choose a refund or a commensurate replacement pair.

Can I re-sole my Billy Ruffians?

Any good shoe repairer will be able to resole our shoes. Nearly all are Blake-stitched and this means a new sole is fitted over the existing one. The Westminster Oxford, on the other hand, is Goodyear Welted
and so the whole sole can be removed and replaced with a new one.

I have tricky feet, can you help?

Yes, we can – call us. No foot too tricky.

How do I care for my shoes?

Despite what many think, suede shoes are relatively easy to care for. Spray with a protector before you wear them, then simply brush occasionally to keep in good shape. With leather, remove any dirt and apply a neutral shoe cream. Oiled leathers should be wiped with a damp cloth, dried away from direct heat and then treated with neutral shoe cream or Neat’s Foot Oil. Our Italian leather soles cope well with the wet, but let them dry out fully – and again away from direct heat.

Will I always receive free socks when I buy shoes?

Happily, yes. If you return any shoes, however, please also return the socks that came with them. Or if you want to keep the socks, we can simply deduct £9.95 from any refund.

If I join your mailing list, will I be bombarded with emails?

Our motto is ‘walk well’, in other words ‘do the right thing’, so spamming is not something we’d do. We will only email when we have something of interest to pass on, usually no more than twice a month, you can unsubscribe anytime and we won’t share your data.