Shipping

Within the UK - Within the UK – £5.50 for all footwear and leather goods, £2.50 for socks. Orders placed before 11am are shipped on the same day. Delivery is by courier and needs signing for, although some smaller items may be sent by Royal Mail. Your parcel will usually arrive the next day, although some remote areas may take a little longer. Make sure that any special requirements are added to your order.

For Europe - £19.00 by Royal Mail Tracked, for parcels up to 2kg (which covers a pair of shoes) Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & Vatican City.

The Rest of the World - Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates and Virgin Islands, please contact us first for a delivery quote.

If you are out when the parcel arrives - In the UK, the courier will leave a card and take the parcel back to his depot. Please call the depot to arrange another delivery attempt. If you do not contact the Carrier within the time stated on the card, the parcel will be returned to us at significantly more expense than it cost us to send it. All parcels are tracked and we usually catch delayed shipments but not always – please contact us if you are concerned in any way about your order.

For countries that are outside the EU, goods are sent free of UK sales tax but purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country.

Returns & Exchanges Policy

Please ensure you have read our Terms and Conditions - which you must agree to at checkout prior to purchase. We pride ourselves on the quality of our shoes. Each pair of shoes is carefully inspected before packaging and dispatch and we will not send out any footwear that does not meet our high standards. If for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.

Returns Policy
We will always refund or exchange the shoes if they are returned in perfect condition within 14 days of receiving them. We are sorry that we are unable to take back any shoes that have been used, scuffed, worn or damaged. We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us. Please note that if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.

Exchanges
If you need to exchange something please call us Tel: 01234 720897

How to return your shoes
Contact us in writing within 14 days of receipt. Additionally, you may also contact us by phone, fax or email and tell us your intention to return. The goods must be returned, with the original or copy of the delivery note. You must ensure that the goods are packaged adequately to protect against damage. Please use the original or similar protective packaging. We will exchange the goods as requested, or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation. You have to pay the cost of returning the goods – we recommend a registered/ traceable and insured postage, as we cannot be responsible for lost packages. In the case of exchanges (e.g. for size changes) please note that although we ask you to bear the cost of postage back to us, we will pay for the postage of the replacement shoes to back to you for all UK delivery addresses. In this way we are, in effect sharing the cost of postage with you for any of your exchanges. For deliveries outside the UK, shipping costs are the responsibility of the customer. Please note that in the unlikely event of the goods actually being faulty or we have incorrectly fulfilled your order, we shall of course pay for postage. Please ring us to arrange.

Return Address
Please label parcel as below
Billy Ruffian Shoes
The Boathouse
Braehead
Carlton
MK43 7ND

Refunds
Once we have received your package and checked the goods we will normally process these items within 10 working days but please allow up to 30 days for processing.

Trying the shoes on
Your Billy Ruffian shoes should arrive in mint condition. When trying them on, please do so inside and on a carpet, so that they are not scratched or damaged in any way. Unfortunately we are unable to take back any shoes that have been used, scuffed, worn or damaged.

Terms and Conditions of Use

Billyruffianshoes.co.uk is a trading name for Tusting and Twyman Ltd, 4 High Street, Olney, Buckinghamshire, MK46 4BB. Registered VAT number 106 8155 26. The following terms and conditions will apply between you and Tusting and Twyman Ltd when you buy an item from Billyruffianshoes.co.uk. The terms do not affect your statutory rights.

The terms and conditions apply to the use of the www.billyruffianshoes.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

General Information
The following terms and conditions will apply between you and Tusting and Twyman Ltd, when you buy an item from Billy Ruffian Shoes. The terms do not affect your statutory rights. Your contract for purchases made through Billyruffianshoes.co.uk is with Tusting and Twyman Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site. You warrant that all details you provide to Billyruffianshoes.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. You agree that e-mail can be used as a long-distance means of communication. It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Tusting and Twyman Ltd tracks the electronic 'fingerprints' of every order placed on Billyruffianshoes.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website. Tusting and Twyman Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:- you fail to make payment to us when due you breach any of our terms and conditions when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on billyruffianshoes.co.uk

Your responsibilities if you break these Conditions
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Ordering
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. All prices listed on Billyruffianshoes.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax No contract for the sale of any product will exist between you and Billyruffianshoes.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P;) etc. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why.

Delivery
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Payment
Billyruffianshoes.co.uk accept most major credit/debit cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Cancelling an Order/ Returns Procedure
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to Billyruffianshoes.co.uk unless the return is as a result of an error on our side. If you are in the European Union and you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).

Contract cancellation
You can cancel this contract if you so wish, provided that you exercise your right to do so within fourteen working days after the day on which you receive the products. If you wish to cancel your order, please follow the procedure set out in our Returns procedure

Returns Procedure
You may return items sold by Billyruffianshoes.co.uk within 14 days from the date of despatch for a full refund. For more information, please refer to our Returns procedure

Exchange Procedure
Billyruffianshoes.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of despatch. For more information, please refer to our exchange procedure.

Privacy
Billyruffianshoes.co.uk will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email.

Liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Billyruffianshoes.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights. We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product. The products sold on BillyRuffianshoes.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Billyruffianshoes.co.uk We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

Copyright
All rights, including copyright, in the content of the Billyruffianshoes.co.uk web pages are owned or controlled by Tusting and Twyman Ltd. In accessing Billyruffianshoes.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Billyruffianshoes.co.uk web pages for any other purpose whatsoever without the prior written permission of Tusting and Twyman Ltd.

Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Tusting and Twyman Ltd products are those stated on the Billy Ruffian material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Billy Ruffian and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.