Delivery & Returns

Delivery

Within the UK

Within the UK all items will be shipped by Royal Mail 48 Tracked costing £4.96 and arriving with you within two to three working days; or you can choose the Royal Mail 24 Tracked service costing £6.96 and your parcel will usually arrive the next working day. These services are tracked and signed for and delivered by your postman. Our tracked and signed for courier service is also available at £10.95. For orders placed before 11am, we aim to ship the same day, providing the item is in stock.

BFPO

Delivery options are for Royal Mail tracked 24 or 48 but items are only tracked up to handover to the BFPO UK address.

For Europe

£19.00 by Royal Mail Tracked, for parcels up to 2kg (this covers one pair of shoes. If your order is larger than this, please contact us) Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & Vatican City.

For Non EU Countries

£25.00 by Royal Mail International Tracked, for parcels up to 2kg (this covers one pair of shoes. If your order is larger than this, please contact us) Hong Kong, Singapore, Australia, New Zealand, USA, Canada and Japan

The Rest of the World

Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, Oman, Saudi Arabia, South Africa, United Arab Emirates and Virgin Islands, please contact us first for a delivery quote.

Trying the shoes on

Your Billy Ruffian shoes should arrive in mint condition. When trying them on, please do so inside and on a carpet, so that they are not scratched or damaged in any way. Unfortunately we are unable to take back any shoes that have been used, scuffed, worn or damaged.

Returns & Exchanges Policy

If you find that your Billy Ruffians’ aren’t quite right, we have a ‘no quibbles’ policy. Just send your purchase back to us within 14 days of receipt of the goods, making sure that it is not used, scuffed or scratched and in it’s original packaging (this doesn’t affect your statutory rights). Simply fill in the returns form and cut along the perforated lines to detach it from the rest of your delivery note and put it in the bag with the item you’re returning. There is a returns address labels to use on your package but you’ll need to pay the postage costs. We recommend that you obtain ‘proof of postage’ when you return the parcel to us via Royal Mail.

Once we have received your package, we’ll send your new exchange back to you free of charge if you live within the UK, within 10 working days, subject to stock availability. For overseas returns, usual delivery charges will apply. Refunds will normally be processed within 10 working days, once we have received your package and checked the goods.

Return Address

Please label parcel as below
Billy Ruffian Shoes
The Boathouse
Braehead
Carlton
MK43 7ND